Welcome to Our Help Site

• Where can I submit feedback or complaints?
• Who is First Bottle?

• Can I buy a gift certificate?
• Can I send my order as a gift?

• What is your invite policy?

• What payment options do I have?

• Can I request rare or back-vintage bottles?
• Can you help me find wines for a party, gift, or special event?
• Can you recommend a wine for me?
• How do I communicate with my Personal Sommelier?
• How long will it take to get my Personal Sommelier recommendations?
• Is the Personal Sommelier powered by AI or algorithms?
• What if I don’t like a wine you recommend?

See all articles in Personal Sommelier Service →

• The wine that I want to order is no longer on the website. How do I order it?
• What happens if I receive a defective product?

• What is the Bottle Recycling Fee?

• Can I order less than 6 bottles and consolidate it with another order to get free shipping?
• Can I use a faster shipping method?
• Do you insure your shipments?
• How can I unlock free shipping?
• How can I unlock free shipping?
• How do I return a defective product?
• How do you ship?

See all articles in Shipping →

• What happened to my account credits?
• What is the Sommelier Squad?