Shipping
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Can I order less than 6 bottles and consolidate it with another order to get free shipping?
Nope. Here's why -- First Bottle is all about "lean and mean" to keep prices as low as possible, and that means getting all orders out as fast as possible to your hot little hands. We ALWAYS give free shipping on 6+ bottle purchases. However, if you do order 3 bottles and want to ship those witho... -
Can I use a faster shipping method?
Yes. We offer Overnight and 2 Day Air at reduced costs to most states. 2 Day shipments are only sent Monday through Wednesday. Overnight shipments are only sent Monday through Thursday. Wine is heavy and the cost to ship faster is expensive, but as always, we will quote you the lowest price we c... -
You are automatically opted into shipping insurance at checkout. It is 1% of the subtotal, and will cover you in case of loss or damage in transit. If you do not want this protection, you may deselect the 'Shipping Insurance?' box at checkout. Please note that our shipping insurance does not cov...
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How can I unlock free shipping?
As long as you buy the free-shipping minimum, you'll see $15 magically vanish from your shipping charge! For most of the contiguous U.S., that means Ground shipping is free! Please review our How We Ship page for more information. Please Note: There is a mandatory 27¢ shipping fee added to packa... -
How can I unlock free shipping?
As long as you buy the free-shipping minimum, you'll see $15 magically vanish from your shipping charge! For most of the contiguous U.S., that means Ground shipping is free! Please review our How We Ship page for more information. Please Note: There is a mandatory 27¢ shipping fee added to packa... -
How do I return a defective product?
If you need to return a defective product, just email us at help@firstbottlewines.com! We stand behind every bottle we sell, and we know that sometimes you can get a bad bottle (just like with a dozen eggs or a dozen oysters, right?). If you feel you have a bad bottle, please let us know via emai... -
Great question! We have a whole page dedicated to how we ship, check it out here!
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How long before I receive my wine?
During our regular shipping season, orders shipping Ground ship within 2-5 business days (oftentimes, even sooner!). If your state is sent via Third Party Shipping (Refrigerated Ground), orders are shipped each Thursday. You will receive a shipping confirmation email once tracking is available. ... -
How long before I receive my wine?
During our regular (non-summer) shipping season, your order will depart within 2-7 business days (oftentimes, even sooner!) If your order isn't received in 10 business days, please email us at help@firstbottlewines.com. Please peruse our How We Ship page for additional details. -
Is ground shipping always free?
Yes! As long as you buy the minimum amount of 6 bottles (of anything, any price, mix and match off course), then the shipping is on us. This applies to anywhere we ship in the U.S., but excludes Alaska and Hawaii. Please note that there is a mandatory 27¢ shipping fee added to packages going to ... -
It is too hot to ship now but I want to buy today's wine.
In the summer months (typically May-October), we have summer shipping options available at checkout. We can add an ice pack to the package to keep the wine cool during transit. For orders shipping Ground, the ice pack option is an additional $4 fee. If the Refrigerated Ground + Ice Pack shipping ... -
I want you to ship my wine ground mid-July in a heat wave. Can you?
We offer an ice pack option to keep the wine cool during transit. For orders shipping Ground, the ice pack is an additional $4 fee. For orders shipping Refrigerated Ground + Ice Pack ($8 additional fee), orders travel temp controlled to the shipping hub, then an ice pack is dropped in before the ... -
My ice-pack arrived melted and warm— was it faulty?
Our ice-packs are built to absorb heat, so in high-temperatures it may arrive to you warm and melted. This is completely normal— it means it has done its job! -
First Bottle generally cannot accept returns of wine in your possession longer than 6 months, as we have no way of knowing your specific storage conditions. We hope you understand. We will, however, review this on a case-by-case basis. To start the return process, please email help@firstbottlewin...
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If your state is sent via Third Party Shipping (Regional Hub Shipping), orders are shipped each Thursday. You will receive a shipping confirmation email once your order has left our warehouse. Tracking is also uploaded to your account the following Monday. Tracking will not show any activity unti...
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What carriers does First Bottle use?
All packages are shipped using FedEx, UPS and GSO (where available) and our shipping prices include packaging materials. If you would like to request a specific carrier, please let us know by making an order note in the checkout process. -
What happens if my shipment is being returned-to-sender?
In the event that your order is rerouted back to our warehouse, our returns team will reach out to you via email once the package has been checked in, providing you with choices on how to proceed. -
What is the "Local Pickup Point" delivery method?
Local pick-up decreases CO2 emissions by ~48%, your wines will be protected from extreme heat and cold, and you can secure your package on your own time! Our check-out automatically finds pick-up locations nearby your shipping address. Choose from the list of option or click "Map it or change" t... -
Orders usually ship in 2-5 business days. Ground shipments are dispatched Monday—Friday; 2-Day shipments are dispatched Monday—Wednesday; Overnight shipments are dispatched Monday—Thursday.
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Where does First Bottle Wines ship from?
All First Bottle packages depart from our headquarters in Napa Valley. We offer service through FedEx (our default), UPS (by request), GLS (by request), and via third-party shipping providers (please scroll down for more information on third-party). These methods can change based on season, and c... -
Why do I need to sign for every package?
All shipments of alcohol require an adult signature (21+), even if you have ordered from us before. It is highly recommended that you provide us with a business shipping address for best service. Customer order requests such as "Please leave at front door” cannot be accommodated. Carriers will at...