If you receive a bad bottle, just email us at help@firstbottlewines.com or send us a chat! First Bottle guarantees the excellent provenance of the wine it sells and we stand behind every bottle, but we know that sometimes you can get a bad bottle (just like with a dozen eggs or a dozen oysters, right?).
For wine you've had in your possession longer than six months, our support may be limited as we have no way of verifying the conditions it was stored in. We will, however, review this on a case by case basis.